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Julie Harpring

Résumé

Education

Master of Science in Human-Computer Interaction Design

Indiana University

Emphasis on User Experience Design, Design Research, and Design for Sustainability

Bachelor of Arts in English, Bachelor of Journalism

University of Missouri

Magna Cum Laude, Certificate of Honors, Phi Beta Kappa Society

Work Experience

User Experience Architect

Orbitz Worldwide, Chicago, Illinois

May 2011 - Present

  • Guide and advocate for user-centered design for the desktop and mobile websites of Orbitz.com, Cheaptickets.com, Hotelclub.com and Ebookers.com
  • Work from concepting stage through detailed spec documentation using the tools that make the most sense for the situation at hand (from hand-drawn sketches, to wireframes and flows in Visio, to high-fidelity Axure prototypes)

User Experience Lead

Designkitchen, Chicago, Illinois

September 2009 - April 2011

  • Conduct design research including user and stakeholder interviews, observation, focus groups, competitive analysis, analytics analysis, card sorts, and usability evaluations
  • Collaborate with visual designers, developers, project managers, and customer stakeholders throughout the creation process as a user experience advocate
  • Create user experience materials including user journey models, personas, scenarios, wireframes, flows, site maps, and prototypes (from paper to screen-ready)

Associate Instructor of Human-Computer Interaction Design

Indiana University School of Informatics, Bloomington, Indiana

August 2008 – May 2009

  • Spring 2009: Led a discussion section for Social Informatics, which introduces undergraduate students to a human-centered view of technology that emphasizes social context
  • Fall 2008: Led a lab section for Introduction to Informatics, which teaches basic front-end web coding, database design, and problem-solving skills

Interaction Designer (Summer Graduate Fellowship)

Task Force for Campus Sustainability, Indiana University

May 2008 - August 2008

  • Conducted interviews with students and staff about current barriers to non-personal car travel around campus
  • Analyzed Campus Transportation survey for current transportation behavior patterns
  • Self-study: Became a bicycle commuter to immerse myself in the experience of alternative transport
  • Co-authored the Sustainable Transportation Recommendations Report detailing barriers to the adoption of sustainable transportation behavior in the university community and offering design solutions to overcome those barriers
  • Created Bloomington By Bike and Bus, an interactive prototoype map of Bloomington, Indiana, featuring sustainable transportation options for the university community

User Experience Designer and Editor

Office of the Graduate School, University of Missouri

May 2005 - August 2007

  • Led a team of three for the 2007 redesign of the website; in charge of user experience research and evaluation, information architecture, XHTML, CSS, microformats, interface design, and editorial content
  • Created the Graduate School manual of style and coding guide
  • Designed and edited websites and print materials for the office and graduate departments across campus

Grant Writer, AmeriCorps VISTA

Centro Latino, Columbia, Missouri

February 2005 - May 2005

  • Researched and wrote city government and private foundation grant applications
  • Earned more than $5,000 in city grant money for the children’s after-school program

Editorial Intern, Literary Magazine

The Missouri Review, Columbia, Missouri

January 2004 - May 2004

  • Evaluated 20–25 nonfiction and fiction submissions per week for the literary magazine
  • Wrote the biweekly subscriber e-newsletter and blog entries about literature and the intern experience

Online and Print Editorial Intern, Daily City Newspaper

Columbia Missourian, Columbia, Missouri

Online Intern: Jan. - May 2004; Print Editorial Intern: Jan. - May 2003

  • Print: Health, Science and Environment reporter at this daily morning city newspaper
  • Online: wrote online-only content and used a CMS to post Missourian stories to the website

Skills and Methods

Methods

Contextual inquiry, customer interviews, participant observation, sketching, quick-and-dirty ethnography, affinity diagrams, usability evaluation, card sorting, customer experience maps, user scenarios, paper prototypes, screen prototypes, personas

Software

Axure, Omnigraffle, InDesign, Photoshop, Illustrator, Visio, iMovie, Silverback, Morae

Coding

Standards-based HTML, CSS